English
বাংলা
Warranty & Repair Services
1 Warranty Policy
- Products sold by Take Hadiah Shop come with a specific warranty period, which is applicable as per the manufacturer's terms and conditions.
- The warranty applies exclusively to technical and manufacturing defects.
- The warranty is primarily provided by the product's manufacturing brand, while Take Hadiah Shop assists in facilitating the warranty process.
2 Not Covered Under Warranty
- Issues caused by usage errors, accidental damage, liquid exposure, fire, or negligence.
- The warranty will be void if any attempt is made to modify or repair any part of the product.
- Software issues, data loss, BIOS/password locks, and account-related problems are not covered under warranty.
- Printer cartridges, toners, cables, remotes, and accessories provided as free gifts are excluded from the warranty.
3 Warranty Claim & Repair Process
- It is mandatory to preserve the purchase receipt to claim the warranty.
- Bring the defective product to the nearest service center or contact Take Hadiah Shop.
- The repair timeframe may vary depending on the situation; it can take up to 45 days, especially if spare parts need to be imported.
- If a repair is not possible, a new product of the same model or a substitute product of equal value will be provided, or a 50% refund will be issued.
4 Additional Information
- Take Hadiah Shop is not responsible for software updates, setups, or data backups during the warranty period.
- It is necessary to log out of all personal accounts before submitting the product for return or repair.